Refund Policy

This policy applies to paid purchases on StartupFound. We currently offer one paid product: Premium Promote — a one-time payment of $19 USD that instantly publishes your startup and features it on StartupFound (skipping the free review queue), including a do-follow link, a "Featured" badge, and additional visibility.

Our payments are processed by Paddle, our Merchant of Record. Paddle handles the transaction, invoicing, and tax, and its name may appear on your receipt and card statement. Refunds are issued through Paddle back to your original payment method.

Premium Promote is a digital service that is delivered immediately after payment. You may request a refund within 14 days of purchase if:

• the promotion was not delivered due to a technical issue;
• your startup was removed by us for reasons unrelated to a breach of our Terms of Service; or
• the service materially failed to work as described on this site.

Because the benefits are delivered instantly, requests outside the above cases are reviewed on a case-by-case basis. We want you to be happy — if something went wrong, contact us and we'll make it right.

Nothing in this policy limits any statutory refund or cancellation rights you may have as a consumer under applicable law.

Either:

• email us at hi@startupfound.com with the email you used at checkout and your order/receipt number; or
• use the receipt email sent to you by Paddle, which links to Paddle's buyer support for managing your purchase.

Approved refunds are returned to your original payment method via Paddle. It typically takes 5–10 business days for the funds to appear, depending on your bank or card issuer.

Questions about this policy? Reach us at hi@startupfound.com.