Refund Policy

This policy applies to paid purchases on StartupFound. We currently offer one paid product: Premium Promote — a one-time payment of $19 USD that instantly publishes your startup and features it on StartupFound (skipping the free review queue), including a "Featured" badge and additional visibility.

Our payments are processed by Paddle, our Merchant of Record. Paddle handles the transaction, invoicing, and tax, and its name may appear on your receipt and card statement. Refunds are issued through Paddle back to your original payment method.

You can request a full refund within 14 days of your purchase for any reason. You do not need to explain why, and there are no exceptions, conditions, or processing fees. We refund the full amount you paid.

When a refund is issued, the Premium benefits are removed from your listing automatically. Your startup itself remains listed.

Nothing in this policy limits any statutory refund or cancellation rights you may have as a consumer under applicable law.

Either:

• email us at [email protected] with the email you used at checkout and your order/receipt number; or
• use the receipt email sent to you by Paddle, which links to Paddle's buyer support for managing your purchase.

Approved refunds are returned to your original payment method via Paddle. It typically takes 5–10 business days for the funds to appear, depending on your bank or card issuer.

Questions about this policy? Reach us at [email protected] or via our contact page.

Bump Team Inc 30 North Gould Street, Sheridan, WY 82801, United States [email protected]